Service Terms · Alaz Plans

1. Provider identification

• Trade name: Alaz
• Legal name: ALAZ SAC
• Tax ID / RUC: 20611866756
• Registered address: Av. Costanera 1200, San Miguel, Lima, Perú
• Legal contact email:[email protected]
• Service domain: alaz.pe/plans
• Official domains: alaz.pe and alaz.es

Hereinafter, “Alaz”, “we” or “the Provider”. The contracting party will be referred to as “Client”, “you” or “Flight Captain” interchangeably.

2. Acceptance of terms

By subscribing to a plan, completing the checkout form, ticking the acceptance checkbox, making payment, accessing the dashboard, registering requests or using any feature of Alaz Plans, the Client acknowledges having read, understood and fully accepted these Terms, the Privacy Policy and any other referenced documents.

If the Client acts on behalf of a company, they represent that they have full authority to bind such entity. If you do not agree with these terms, do not subscribe to the service.

3. Service description

Alaz Plans is a monthly on-demand technology capacity subscription, designed for companies and professional teams to access Alaz's multidisciplinary team (web development, applications, automations, applied AI, integrations, UI/UX design, branding, e-commerce, digital support and more) without contracting projects individually.

The Client registers requests on a digital board, prioritizes them, and the Alaz team executes them according to the contracted plan.

4. B2B nature of the service

Alaz Plans is primarily directed to companies, formal entrepreneurs, startups, professional teams and organizations. It is not designed as a mass-consumer service for personal end users. By subscribing, the Client declares to do so for professional or business purposes.

Notwithstanding, Alaz respects applicable consumer protection regulations where they apply.

5. Available plans

5.1 Standard plan

• Reference price: USD 2,495 / month
• 1 active request at a time
• Unlimited requests in queue
• Ideal for: frontend, landing pages, design, web improvements, simple integrations and light digital support

5.2 Pro plan

• Reference price: USD 4,995 / month
• 2 active requests at a time
• Unlimited requests in queue
• Ideal for: full-stack projects, automations, AI, API integrations, dashboards and higher complexity support

5.3 Enterprise plan

• Custom pricing
• Scope, capacity, active requests, dedicated team, SLA, meetings, deliverables and special conditions are defined by specific proposal or contract

The current plans, prices, capacities and benefits are those published on alaz.pe/plans at the time of subscription or those agreed in the accepted commercial proposal. In case of discrepancy, the signed proposal prevails.

6. Definition of a request

A valid request is one that meets, at minimum:

• Be a concrete and executable task
• Have a clear and measurable objective
• Contain sufficient information, context and references to start the work
• Be prioritized by the Client in the dashboard
• Comply with applicable law (not illegal, fraudulent or violating third-party rights)

If a request is overly broad, ambiguous or in fact equivalent to a full project, Alaz may divide it into subtasks, stages or milestones, executed sequentially within the contracted plan capacity.

7. Unlimited requests — actual scope

The Client may register an unlimited number of requests in the queue. However:

• “Unlimited” refers to the queue, not to simultaneous execution.
• The number of simultaneously active requests depends on the plan: 1 (Standard), 2 (Pro), or as agreed (Enterprise).
• Unlimited does not mean unlimited deliveries within a month nor unlimited team capacity.
• Queued requests are executed as active ones close, based on the Client's priority and the team's reasonable capacity.

This clause protects the commercial promise of the service without creating unrealistic expectations about speed or total monthly delivery volume.

8. Active requests and work queue

Requests are managed in a queue prioritizable by the Client. When an active request is completed, the next one in priority order moves into execution. The Client may reorder the queue at any time, except already-started requests, which must be completed or formally paused before changing priority.

9. Scope of each request

If a request exceeds what can reasonably be executed as a unit of work (e.g., “build a complete platform” or “redesign the entire site”), Alaz will inform the Client and propose to divide it into subtasks, stages or milestones, executed within the current plan.

This prevents a single request from blocking the queue indefinitely.

10. Unlimited revisions

Unlimited revisions apply only to the approved scope of a request. They do not include:

• Substantial creative or technical pivots
• New features outside original scope
• Complete redesigns
• New ideas or iterations that effectively constitute a new request

These will be handled as new requests within the plan.

11. Delivery times

Delivery times communicated by Alaz are good-faith estimates, not rigid contractual deadlines, unless expressly agreed in writing in Enterprise plans or signed proposals.

Times may vary based on:

• Technical complexity of the request
• Quality and completeness of inputs delivered by the Client
• Client feedback and approval times
• Availability of access, credentials and environments
• Third-party providers or service dependencies
• Priority assigned by the Client
• Capacity contracted in the plan

12. Onboarding and service start

The service starts once payment is confirmed and the minimum onboarding information requested by Alaz has been provided (access, contacts, brand, context, objectives and other relevant inputs).

If the Client fails to deliver this information within a reasonable period, the monthly cycle continues to run, without giving rise to refund rights, except as provided in the satisfaction guarantee.

13. Client responsibilities

The Client commits to:

• Provide clear, complete and timely information
• Provide necessary access, credentials and permissions
• Respond within reasonable timeframes to inquiries and approval requests
• Review progress and approve deliverables within reasonable timeframes
• Designate a responsible person (“Flight Captain”) with authority to prioritize and approve
• Maintain own backups when applicable
• Guarantee that they hold all rights over content, brands, texts, images, code or other materials provided to Alaz

14. Authorized client representative (Flight Captain)

The Client will designate a Flight Captain authorized to prioritize requests, approve deliverables, authorize related expenses and make operational decisions. Alaz may rely in good faith on the instructions of the duly notified Flight Captain.

15. Service dashboard

Alaz provides a digital cockpit/dashboard (“Dashboard”) where the Client may:

• Create, edit, comment and prioritize requests
• View statuses, comments, files and deliverables
• Track progress

Acceptable use rules

• Do not use the dashboard for illegal, offensive or service-unrelated activities
• Do not share credentials with third parties outside the Client's team
• Do not upload malicious files, unannounced large files, or content the Client has no rights over
• Maintain professional and respectful communication

Alaz may suspend access in case of misuse.

16. Service and request statuses

Requests can move through the following statuses (referential, subject to update):

• New request
• Under review
• Ready for takeoff
• In flight
• In client review
• Adjustments
• Landed
• Paused
• Cancelled

17. Communications

Official channels are:

• The Dashboard
• The email indicated by Alaz
• WhatsApp or meetings, only when expressly enabled by Alaz

Relevant agreements (scope changes, approvals, expense authorizations, critical decisions) must be recorded in writing in the Dashboard or by email. Anything discussed in informal channels will not be binding until confirmed in writing.

18. Meetings

Meetings may be included according to the contracted plan or scheduled subject to availability. To prevent disproportionate consumption of capacity, Alaz may set reasonable limits (frequency, duration) and propose asynchronous alternatives. Additional meetings may require prior scheduling or extra cost, as applicable.

19. Payments

• Payment is monthly and in advance
• Currency is United States dollars (USD), unless otherwise agreed in the commercial proposal
• Taxes are not included, unless expressly stated on the invoice or proposal
• Service starts upon payment confirmation
• Failure to pay may result in immediate suspension of the service
• Alaz will issue corresponding receipts according to applicable law

20. Automatic renewal

The plan will automatically renew each month using the registered payment method, unless the Client notifies cancellation with reasonable advance notice before the cycle end. Alternatively, Alaz may operate under manual renewal with invoicing, in which case the service continues upon new payment confirmation.

The Client may update or revoke recurring billing authorizations at any time from the Dashboard or via written request.

21. Taxes

Published prices do not include VAT (IGV in Peru) or other local taxes, unless expressly stated. These will be added at billing when applicable. Legal withholdings will be assumed as required by law.

22. Third-party costs

The following costs are not included in plans and must be assumed directly by the Client or approved in writing before contracting through Alaz:

• Hosting and domains
• Servers and cloud services (AWS, GCP, Azure, etc.)
• Software licenses and plugins
• APIs and payment gateways
• AI tools (OpenAI, Anthropic, etc.)
• SMS, WhatsApp Business API, email marketing
• Image, font and stock media banks
• External software and SaaS services
• Any other third-party input necessary to fulfill the request
• Messaging, push notification or telephony services

If the Client requests Alaz to contract these services on their behalf, additional management fees may apply, agreed in advance.

23. Service pause

The Client may request a service pause subject to:

• Written request with reasonable advance notice
• During the pause, no requests are executed
• Unless expressly agreed, no capacity or dedicated team is reserved
• Unused days may be converted into pause credits, valid for a maximum of 90 calendar days from the start of the pause
• After 90 days, unused credits expire without refund right
• The pause does not apply retroactively to months already started

24. Cancellation

• The Client may cancel at any time from the Dashboard or by written notice to support email
• Cancellation stops future renewals, but does not generate automatic refund of the period already started and paid
• The Client will receive available progress and already-paid deliverables, provided they are current with payments and contractual obligations
• Alaz may request written confirmation from the Flight Captain or authorized representative

25. Satisfaction guarantee

Alaz offers a limited satisfaction guarantee under these terms:

• Applies to 75% of the first monthly payment (not 100%)
• Only within the first 7 calendar days of the first billing cycle
• Only for new clients (once per client, person or related entity)
• Does not apply to:
  • Enterprise plan
  • Third-party costs, licenses, domains, hosting or any external services
  • Urgent or priority services
  • Work already approved as non-refundable
  • Custom services or products already executed
• Requires the Client to have delivered minimum onboarding information and allowed Alaz to start work
• Refund is processed via the same payment method, in reasonable timeframes per the gateway used

26. Refunds

Except as provided in the satisfaction guarantee, no refunds apply for:

• Unused time within an already-started month
• Voluntary mid-cycle cancellation
• Lack of service usage attributable to the Client (no information delivery, no responses, lack of feedback)
• Already-paid third-party costs

Refunds will proceed when required by applicable law or in cases Alaz determines in good faith.

27. Urgent or priority services

Requests requiring execution outside business hours, in extraordinary timeframes or that displace other team priorities may be subject to additional fees or require a special agreement. Alaz will inform the Client before incurring extra charges.

28. Service exclusions

Unless expressly agreed in writing, plans do not include:

• 24/7 support or permanent on-call
• Critical infrastructure management and monitoring
• Legal, tax or accounting audits
• Guarantee of commercial results
• Advertising campaigns and paid media (Google Ads, Meta Ads, etc.)
• Community management and social media management
• External licenses and services
• Maintenance of legacy systems without prior diagnosis
• Advanced cybersecurity, hardening, pentesting or specific compliance (ISO, PCI-DSS, HIPAA, etc.)
• Advanced audiovisual production (filming, extensive post-production, complex 3D animation)
• Any task outside the reasonable capacity of the contracted plan

29. No guaranteed results

Alaz does not guarantee specific commercial results, including but not limited to:

• Sales, leads, conversions or revenue volumes
• SEO ranking or search engine positioning
• Audience, follower or traffic growth
• Approval by third parties (App Store, Google Play, Meta, banks, gateways, etc.)
• Continuous availability of external platforms, APIs or services
• Any commercial or marketing metric

Alaz commits to applying professional best practices and reasonable best efforts.

30. Intellectual property of deliverables

• Once paid in full, the Client receives rights of use (and, where applicable, economic rights) over the specific final deliverables produced for them within the plan
• Alaz retains ownership of its frameworks, methodologies, internal components, reusable libraries, templates, tools, know-how and pre-existing elements, licensed to the Client only to the extent necessary to use the deliverable
• Drafts, rejected proposals, creative explorations, unmerged code, discarded designs or unpaid ideas are not transferred and remain Alaz property
• Alaz may use general references in its portfolio, case studies and commercial communications, unless the Client expressly requests confidentiality

31. Third-party and open source licenses

Some deliverables may incorporate third-party components, open source code or specific licenses, governed by their own terms, which the Client agrees to comply with.

32. Client-provided content

The Client guarantees holding all rights, authorizations and licenses over content, brands, texts, images, code, data and other materials provided to Alaz, and undertakes to hold Alaz harmless from any third-party claim arising from such materials.

33. Confidentiality

Both parties undertake to maintain mutual confidentiality over sensitive information shared during the relationship, including commercial, technical, financial, strategic and customer information. This obligation survives for a reasonable period after service termination. Excluded: (i) public domain information; (ii) information legitimately known prior; (iii) information required by competent authority.

34. Personal data protection

Personal data processing is governed by Alaz's Privacy Policy, in compliance with Peruvian Law N° 29733 on Personal Data Protection and, where applicable, other regulations (GDPR for EU/Spain clients, etc.).

When Alaz processes personal data on behalf of the Client to provide the service, it may act as data processor, subject to the Client's reasonable instructions and a specific agreement when appropriate.

35. Security, credentials and access

• Both parties will apply reasonable security best practices
• The Client must not send passwords or credentials through insecure channels (unencrypted email, social media, public messaging). Alaz will provide secure channels when needed
• The Client must maintain ownership and control of their own accounts (hosting, domains, social media, cloud services, repositories, etc.)
• Alaz is not liable for incorrectly delivered access, externally compromised accounts beyond Alaz's control, or security incidents originating outside its control sphere

36. Backups

The Client is responsible for keeping own backups of content, data and systems, unless having expressly contracted a maintenance or backup service managed by Alaz.

37. Third-party dependency

Alaz is not liable for failures, downtimes, policy changes, suspensions, deprecations, surprise costs or limitations imposed by third parties, including (without limitation): hosting providers, APIs, platforms, payment gateways, cloud services, AI tools, social media and any other external provider.

38. Service suspension

Alaz may suspend the service, with or without prior notice depending on urgency, in case of:

• Non-payment
• Misuse of the service or Dashboard
• Lack of Client cooperation that reasonably prevents execution
• Legal, technical or reputational risks
• Abusive conduct toward Alaz's team
• Illegal, fraudulent or policy-violating requests

Suspension does not entitle to refund of unused days.

39. Termination by Alaz

Alaz may terminate the relationship if the Client:

• Materially breaches these terms
• Requests illegal, fraudulent or unethical activities
• Affects the integrity, emotional health or work of Alaz's team
• Maintains pending payments after reasonable notice

In such cases, Alaz may withhold unpaid deliverables and retain all applicable legal rights.

40. Client conduct

The Client commits to a professional, respectful and harassment-free treatment of Alaz's team. The following are prohibited:

• Abusive, threatening, aggressive or discriminatory conduct
• Offensive, sexist, racist, xenophobic or homophobic language
• Harassment or undue pressure on team members

Alaz reserves the right to terminate the service for serious breach of this clause, without refund.

41. Permitted use of the service

Alaz Plans may not be used for:

• Illegal, fraudulent activities or those infringing third-party rights
• Spam, phishing, malware, malicious social engineering
• Discriminatory, hate, violence, abuse, non-consensual pornography content or material violating human rights
• Third-party intellectual property violations
• Any purpose contrary to applicable law

42. Changes to plans, prices and conditions

Alaz may update plans, prices, benefits, capacities and conditions. For active clients:

• Changes will be notified with reasonable advance notice by email or via Dashboard
• New prices or conditions will apply from the next renewal, except for legally mandatory changes or third-party costs
• The Client may cancel before renewal if not accepting the changes

43. Force majeure

Neither party will be liable for breaches arising from force majeure or fortuitous events, including (without limitation): natural disasters, pandemics, massive cyberattacks, generalized power or internet outages, governmental decisions, armed conflicts, massive failures of critical infrastructure providers.

44. Limitation of liability

To the maximum extent permitted by applicable law:

• Alaz's total liability to the Client, for any cause, shall be limited to the amount actually paid by the Client in the immediately preceding month to the event giving rise to the claim (or, if more reasonable, the last 3 months of billing)
• Alaz is not liable for indirect damages, lost profits, lost opportunity, reputational damage, data loss not attributable to Alaz, or consequential damages
• This limitation does not apply to: (i) willful misconduct or gross negligence; (ii) liabilities the law does not allow to limit; (iii) violations of third-party intellectual property rights attributable to Alaz

45. Indemnity

The Client undertakes to hold Alaz harmless, including its team, directors, shareholders and collaborators, from any claim, loss, demand or cost (including reasonable legal fees) arising from:

• Materials, content or instructions provided by the Client
• Misuse of the service
• Third-party rights infringements attributable to the Client
• Client breaches of law

46. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Peru, without prejudice to any mandatory rules applicable in the Client's country of residence. For international clients, another applicable law may be agreed in the signed proposal.

Disputes will be resolved preferably in good faith. If no agreement is reached, they will be submitted to the jurisdiction of the courts of Lima — Perú, unless applicable law establishes a different mandatory jurisdiction or the parties expressly agree to arbitration.

47. Contact

For any inquiry regarding these terms:

• Legal email:[email protected]
• Support email:[email protected]
• Address: Av. Costanera 1200, San Miguel, Lima, Perú

48. Annexes and complementary policies

The following form an integral part of the contractual relationship:

• Alaz Privacy Policy
• Alaz Cookie Policy
• Alaz general site Terms and Conditions
• Commercial proposal accepted by the Client
• Enterprise Agreement, where applicable, and any addendum signed by the parties

Order of precedence in case of conflict: (1) Enterprise Agreement / specific contract, (2) Accepted commercial proposal, (3) these Terms, (4) complementary policies.