Alaz 360 Terms of Service

1. Provider identification

Hereinafter “Alaz”, “we” or “the Provider”. The company or organization subscribing to the service is referred to as the “Customer”.

• Trade name: Alaz
• Legal name: ALAZ SAC
• Tax ID (RUC): 20611866756
• Address: Av. Costanera 1200, San Miguel, Lima, Perú
• Legal contact email: [email protected]

2. Acceptance of the terms

By ticking the acceptance box during checkout, the Customer states that they have read and accepted these Terms. Alaz records the accepted version, date, IP address and browser as evidence.

Whoever accepts represents that they are authorized to bind the company or organization on whose behalf they subscribe.

3. Service description

Alaz 360 is browser-based software hosted and operated by Alaz (software as a service). The subscription grants the right to use the modules included in the subscribed plan during the paid period.

• Hosting, backups and system updates
• Access for the number of users included in the plan
• Connection of the number of WhatsApp Business numbers included in the plan
• Support according to the plan level

4. B2B nature of the service

Alaz 360 is intended for companies, professionals and organizations for use in their business activity. It is not intended for personal or household use.

5. Plans and limits

Plans, prices, included modules, number of users and number of WhatsApp Business numbers are published on the Alaz 360 pricing page and form part of these Terms in the version in force at the time of subscription.

Users or numbers beyond those included are quoted separately. Consistently exceeding the plan limits may require moving to a higher plan.

6. Implementation

The subscription covers use of the system. Implementation (pipeline, role and template setup, data migration, channel connection and training) is not included and, if requested by the Customer, is quoted and contracted separately through a specific proposal.

7. Accounts and users

• The Customer is responsible for who has access to its account and the permissions assigned to them
• Each user must have their own credentials; sharing them is not allowed
• The Customer must notify Alaz without delay of any unauthorized access

8. Payments

• Payment is monthly and in advance, by credit or debit card, through the Izipay payment gateway
• The currency is the United States dollar (USD)
• The service is activated after the first payment is confirmed
• Alaz does not store full card details: the gateway stores them and gives Alaz an identifier for subsequent charges
• Alaz will issue the receipts required by applicable law

9. Automatic renewal and declined charges

The subscription renews automatically every month, on the same date as the first charge, using the registered card, until the Customer cancels it.

If a charge is declined, Alaz will retry it over the following days. If the retries fail, the subscription may be suspended or canceled. The Customer can update the payment method by writing to support.

10. Taxes

Published prices do not include IGV (Peru), VAT or other local taxes unless expressly stated. They will be added at invoicing when applicable.

11. Plan changes

The Customer may request an upgrade or downgrade by writing to support. The new price applies from the next monthly charge unless the parties agree otherwise. Downgrading may mean losing access to modules or users not included in the new plan.

12. Cancellation

• The Customer may cancel at any time by written notice to the support email
• Cancellation stops future charges; the service remains active until the end of the period already paid
• There is no minimum commitment and no cancellation fee

13. Refunds

No refunds are given for unused time in a period already started or for cancellation mid-cycle, except where required by applicable law or in cases Alaz decides in good faith.

14. Availability and support

Alaz will use commercially reasonable efforts to keep the system available, except for scheduled maintenance, third-party failures or force majeure. Unless agreed in writing, no specific service level (SLA) is guaranteed.

Support is provided through the channel and with the priority of the subscribed plan and covers use of the system; it does not include custom development, which is quoted separately.

15. Customer data

• The information the Customer enters into the system belongs to the Customer
• Alaz uses it only to provide the service, give support and keep the system secure
• Before closing the account, the Customer may request an export of its information
• After cancellation, Alaz may delete the Customer's data after a reasonable period, unless legally required to keep it

16. Personal data protection

Personal data processing is governed by Alaz's Privacy Policy, in accordance with Peru's Law No. 29733 on Personal Data Protection and, where applicable, other regulations (GDPR for customers in the EU/Spain, etc.).

Regarding the data of its own customers and contacts, the Customer is the data controller and Alaz acts as a processor, following the Customer's reasonable instructions.

17. Third-party services

Some features depend on third-party services (for example, Meta's WhatsApp Business, SUNAT, AI, email or payment providers). Their availability, prices and policies are outside Alaz's control. The Customer must comply with those services' terms, in particular WhatsApp Business messaging policies.

18. Acceptable use

• Do not use the system to send spam, unsolicited messages or illegal content
• Do not attempt to breach the system's security or access other customers' data
• Do not resell or sublicense access without Alaz's written authorization
• Do not use the system in a way that degrades the service for other customers

19. Suspension and termination

Alaz may suspend or terminate the service for non-payment, misuse, breach of these Terms or legal, technical or security risks. Suspension for reasons attributable to the Customer does not entitle it to a refund.

20. Intellectual property

The software, its code, design and brand are owned by Alaz. The subscription grants the Customer a non-exclusive, non-transferable license limited to the paid period. Nothing in these Terms transfers ownership of the software to the Customer.

21. Changes to plans, prices and terms

• Alaz may update plans, prices, modules and these Terms
• Active customers will be notified by email with reasonable notice
• New prices apply from the next renewal; the Customer may cancel beforehand if it does not accept them

22. Limitation of liability

To the maximum extent permitted by law, Alaz's total liability to the Customer for any cause is limited to the amount paid by the Customer in the 3 months prior to the event giving rise to the claim. Alaz is not liable for indirect damages, lost profits or loss of opportunity. This limitation does not apply in cases of willful misconduct or gross negligence or where the law does not allow it.

23. Indemnity

The Customer will hold Alaz harmless from third-party claims arising from content it uploads or sends from the system, misuse of the service or the Customer's breach of the law.

24. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Peru, without prejudice to mandatory rules of the Customer's country. Disputes will preferably be resolved in good faith; failing agreement, they will be submitted to the courts of Lima — Perú, unless a different mandatory forum applies.

25. Contact

• Legal email: [email protected]
• Support email: [email protected]
• Address: Av. Costanera 1200, San Miguel, Lima, Perú