IncaPower
The problem
IncaPower is a Peruvian dealership with more than 25 years selling trucks, dump trucks, minibuses and light vehicles from brands such as Forland, King Long and Yuejin. A large share of its enquiries arrives through WhatsApp and store visits.
Sales follow-up was scattered across chats, spreadsheets and each salesperson's memory: there was no single funnel showing which stage every prospect was in, who was handling it or what came next.
Without that record, leads that did not buy in the first conversation went cold, and management had no way to measure the sales operation beyond deals already closed.
The Solution
Alaz implemented a dedicated instance of the Alaz platform for IncaPower, configured around a dealership's sales process: from the first WhatsApp message to the won opportunity.
The project was delivered milestone by milestone — implementation, CRM, data load, automations, integrations, AI assistant, reports, training and go-live — with support during stabilisation.
Platform implementation
An Alaz instance for IncaPower with its users, roles and permissions, so each salesperson sees their own pipeline and management sees the whole picture.
CRM and sales pipeline
Configuration of prospects, customers, opportunities and activities, plus a pipeline with follow-up stages designed for vehicle sales.
Initial data load
Import of the portfolio and catalogues the team already used, so they started with history rather than from scratch.
Sales automations
Rules that create follow-up tasks and reminders based on each opportunity's stage, instead of relying on someone remembering.
WhatsApp integration
Contacts who write on WhatsApp are registered in the CRM as prospects, with the conversation linked to their record.
Artificial intelligence assistant
An assistant configured with the business information that answers WhatsApp enquiries and supports the sales team on the first response.
Reports, training and go-live
Dashboards with the sales operation's indicators, role-based training with user documentation and hands-on support during go-live.
Results
One funnel for the whole team
Every prospect, from WhatsApp or the store, has a stage, an owner and a next action visible to the salesperson and to management.
First response without waiting
The AI assistant answers WhatsApp enquiries and registers the contact even when nobody on the team is available at that moment.
Follow-up that does not depend on memory
Automations remind the team what to do with each opportunity, so leads that do not buy on first contact are not lost.
A measurable sales operation
Management goes from seeing only closed sales to seeing the full funnel in the platform's dashboards.
Full implementation in production
Every deliverable in scope was completed and is in use, with the warranty period under way.
